{"id":13488,"date":"2020-10-20T10:50:37","date_gmt":"2020-10-20T08:50:37","guid":{"rendered":"https:\/\/hotel-alparena.com\/?page_id=13488"},"modified":"2025-08-12T12:06:27","modified_gmt":"2025-08-12T10:06:27","slug":"rental-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/hotel-alparena.com\/en\/rental-terms-and-conditions\/","title":{"rendered":"RENTAL TERMS AND CONDITIONS"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ custom_margin=”||-25px|” custom_padding=”|||” global_colors_info=”{}”][et_pb_fullwidth_header title=”RENTAL TERMS AND CONDITIONS” text_orientation=”center” _builder_version=”4.16″ title_font=”Roboto|||on|||||” title_text_align=”center” title_font_size=”36px” title_line_height=”1.7em” content_font=”Roboto|300|||||||” content_text_align=”justify” background_color=”#4f4134″ title_font_size_tablet=”” title_font_size_phone=”26px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row disabled_on=”on|on|on” module_id=”2-traitement” _builder_version=”4.16″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_margin=”3%||” custom_padding=”4.4%|4%|4%|4%|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%” disabled=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”inscription” module_id=”1-collecte” _builder_version=”4.21.0″ header_2_font=”Roboto|700|||||||” header_2_text_color=”#4f4134″ global_colors_info=”{}”][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”2-traitement” _builder_version=”4.16″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_margin=”3%||” custom_padding=”4.4%|4%|4%|4%|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”prix” _builder_version=”4.21.0″ header_2_font=”Roboto|700|||||||” header_2_text_color=”#4f4134″ global_colors_info=”{}”]<\/p>\n

INSCRIPTION ET MODALIT\u00c9S DE PAIEMENT<\/h2>\n

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L\u2019inscription est assortie d\u2019un versement d\u2019 arrhes, \u00e9gal \u00e0 25 % du prix de la location.<\/p>\n

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PRE-BOOKING AND MEANS OF PAYMENT<\/strong><\/h2>\n

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Confirmation is accompanied by a deposit equal to 25% of the rental price.
The balance of the stay, ie the 75% remaining price is to be paid at the latest 1 month before your stay. After this period the accommodation reserves the
right to cancel the reservation.<\/p>\n

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If you have paid the deposit by credit card, it will be automatically debited when the balance payment is due (unless otherwise specified).<\/p>\n

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Si vous avez r\u00e9gl\u00e9 les arrhes par carte, celle-ci sera automatiquement d\u00e9bit\u00e9e \u00e0 \u00e9ch\u00e9ance pour le r\u00e8glement du solde (sauf avis contraire).<\/p>\n

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\u00a0<\/p>\n

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PRICE<\/strong><\/h2>\n

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Prices include, rental of the apartment or room, bed linen, towels, water, electricity, heating, television, telephone (excluding communications) and all taxes excluding tourist taxes paid to the local authority and that must be paid on site at the beginning of your stay.
The price of the stay indicated is the price on the day of booking, taking into account the applicable VAT rates. Any change in the legal VAT rate subsequent to the booking will be refl ected in the fi nal price paid by the customer.<\/p>\n

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LATE PAYMENT PENALTIES:<\/h2>\n

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In accordance with the provisions of article L.441-6 of the French Commercial Code, late payment penalties and a lump sum indemnity for collection costs are due in the event of non-payment on the day following the date of payment which is mentioned on the invoice. The rate of late payment penalties is 20% per year and compensation is \u20ac40.<\/p>\n

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RESERVATION<\/strong><\/h2>\n

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The reservation is fi nal when it has been confi rmed in writing by us. Additional nights to those planned will be billed in proportion to the base rate for the current period (subject to availability). In the event of a reduction in the expected duration of the stay, for any reason whatsoever, the company will under no circumstances be required to reimburse the customer the rent corresponding to this reduction.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”4-duree” _builder_version=”4.16″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_margin=”3%||” custom_padding=”4%|4%|4%|4%” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”heb sans resa” _builder_version=”4.21.0″ header_2_font=”Roboto|700|||||||” header_2_text_color=”#4f4134″ global_colors_info=”{}”]<\/p>\n

ACCOMODATION WIHTOUT RESERVATION<\/strong><\/h2>\n

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The price of each night or day must be paid on site and in advance.<\/p>\n

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ARRIVAL<\/strong><\/h2>\n

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The customer agrees to take possession of the premises on the scheduled day and to pay the security deposit on the same day.
\nIf these conditions are not met, the company will be entitled to re-let the apartment or room within 24 hours.
\nRentals are available from 5pm onwards, however, taking possession of the room or apartment may be delayed due to circumstances beyond the establishment\u2019s control. On the day of departure, the accommodation must be vacated by 10am.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”6-cookies” _builder_version=”4.16″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_margin=”3%||” custom_padding=”4%|4%|4%|4%” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”etat des lieux” _builder_version=”4.21.0″ header_2_font=”||||||||” header_2_text_color=”#4f4134″ header_3_font=”Roboto||||||||” header_3_text_color=”#4f4134″ global_colors_info=”{}”]<\/p>\n

INVENTORY<\/strong><\/h2>\n

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For apartments only: The customers will find on their arrival a detailed inventory of the objects and equipment of the accommodation.
Complaints concerning the inventory or the cleanliness of the rental must be submitted to reception within 24 hours of arrival.
After this period, the submitted inventory will be considered accepted by the customer.<\/p>\n

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The customer must report any breakage or deterioration that occurs during their stay.
No object<\/p>\n

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from a rental can be moved to another accommodation.
The customer will be required to reimburse the price of missing or damaged items, the cost of repairing or cleaning the premises (walls, ceilings, paintings,
sanitary facilities, household appliances, etc.) according to the estimates established by the company.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”6-cookies” _builder_version=”4.16″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_margin=”3%||” custom_padding=”4%|4%|4%|4%” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”etat des lieux” _builder_version=”4.21.0″ header_2_font=”||||||||” header_2_text_color=”#4f4134″ header_3_font=”Roboto||||||||” header_3_text_color=”#4f4134″ global_colors_info=”{}”]<\/p>\n

OCCUPANCY<\/h2>\n

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The accommodation units rented can be exclusively used for recreational purposes. The customer will treat the rented premises and furniture with care.
\nWe remind you that the rental indicated in the appendix of this document is for a number of people which cannot be exceeded in any case. Children aged 24 months and over are considered occupants in their own right.
\nFor everyone\u2019s comfort, only one child aged 0-24 months will be accepted per room with a maximum of two for the apartment. Travel cots and mattresses can be pre-booked free of charge upon request (limited quantities available).<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”6-cookies” _builder_version=”4.16″ background_color=”#f4f3f4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” max_width=”60%” custom_margin=”3%||” custom_padding=”4%|4%|4%|4%” use_custom_width=”on” width_unit=”off” custom_width_percent=”60%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”animaux” _builder_version=”4.21.0″ header_2_font=”||||||||” header_2_text_color=”#4f4134″ header_3_font=”Roboto||||||||” header_3_text_color=”#4f4134″ global_colors_info=”{}”]<\/p>\n

Animaux<\/b><\/h2>\n

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Pets are only allowed with our prior approval, and limited to two pets (dog\/cat) per apartment and one per hotel room, regardless of the size of the animal. An additional charge will be applied. They are permitted, kept on a lead, in the communal areas of our establishments, but are forbidden in the spas, swimming pools and restaurants. Please note that cleaners or technicians cannot intervene if your pet is alone in the accommodation. We advise you not to leave your pet unattended in your accommodation as any disturbance or damage may be billed. Some establishments offer petsitting services.<\/p>\n

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CLAIMS<\/b><\/h2>\n

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Any complaint, for whatever reason, which is not reported at the reception desk before the end of the stay cannot be taken into account by the supplier and
will not give rise to any compensation. The company denies all responsibility in the event of theft.<\/p>\n

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INTERIOUR RULES<\/strong><\/h2>\n

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For the well-being and tranquility of other guests, we ask you to respect the internal regulations of the establishment.<\/p>\n

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WISHES AND SPECIAL REQUESTS<\/b><\/h2>\n

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Accommodation preferences are systematically noted for each booking. The establishments try to meet everyone\u2019s requirements but not all requests can be met and preferences cannot be fully guaranteed.
\nNo refund will be actioned if requests cannot be met, especially for a particular fl oor or orientation.<\/p>\n

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WELCOMING MINORS<\/h2>\n

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Rentals will not be accepted if there are no adults present.
\nIn the case of group bookings, prior authorisation must be sought from the accommodation provider. It is imperative that the establishment is able to check parental authorisations before the arrival of minors who are not accompanied by their parents or legal guardian. All documents (authorisation and identity papers for minors) must be provided by the group leader no later than one month before arrival. Minors aged between 14 and 17 years old must be accompanied by responsible adults, with a ratio of one supervisor for every 12 teenagers, and the group must be organised in such a way as to allow girls and boys to sleep in separate areas and to have individual sleeping arrangements.<\/p>\n

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CANCELLATION OR MODIFICATION OF ACCOMMODATION<\/strong><\/h2>\n

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A \u2013 CANCELLATION OR MODIFICATION BY THE RESIDENCE OR HOTEL<\/h3>\n

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The Reservation Department automatically sends you an email confirming your reservation. However, the Balcons \/ Alparena group may
modify certain elements of the trip. You will then have 7 days to accept or refuse the modification of the stay. In the event of refusal, your
stay will then be fully refunded without further compensation.<\/p>\n

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\u00a0<\/h3>\n

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B \u2013 CHANGE OF THE SERVICES AFTER YOUR BOOKING<\/h3>\n

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In case of administrative closure of one of the services (swimming-pool, restaurants, shops\u2026) due to exceptional event or decided by a competent, empowered authority :<\/p>\n

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