INFOS COVID-19 - Your Stay

Update 02/26/2021

Facing the uncertainty of the situation regarding the openings of the ski lifts, the restaurants and the spas, we are sorry to announce that the Alparena**** & Spa hotel will remain close for the entire 2020/2021 winter season.


If you have a pending reservation, we are glad to offer you the possibility to switch your stay to Les Balcons de La Rosière residence, located 100m away from the hotel (in the heart of Les Eucherts neighborhood), and to benefit from a 30% discount on your accommodation (for a stay before the 6th of march) or 20% (for a stay after the 6th of March).We will also reimburse you the price difference.
Discover Les Balcons de La Rosière and all the activities to do in La Rosière !

You can also choose to cancel your stay without any fee (out of eventual insurance fees) or to postpone right now your stay for the next season.


We are sincerely sorry about this situation and hope to welcome you next year in our hotel!


Our team is at your disposal to answer your questions.





30 days before your arrival


Dear customers, in order for you to book your stay for the 2020/2021 winter season in one of our establishments without any stress, special measures have been taken :

First of all, you can cancel without any fees your reservation up to 30 days before your arrival.
Your stay will be fully reimbursed (*after deduction of the 50€ of administrative fees).

Then, about the risks that COVID19 is, we have taken special disposition that will guarantee you a full refund in case of one of those restriction would start up to the day before your arrival :

  • CLOSURE OF THE CHOSEN ESTABLISHMENT OR THE CHOSEN RESORT with impossibility to be relocated in one of the group establishment at the same date
  • LOCK DOWN OF YOUR LIVING PLACE with prohibition of moving decided by the authorities
  • Mandatory QUARANTINE when you arrive on French ground

If one of those measures would start during your stay, forcing you to go back home early, the not consumed night will be refunded.

To make sure to be refunded in case of a diagnosed COVID 19 infection, we are offering you to subscribe to our cancellation insurance (4% of the total amount of the stay). With the usual causes of cancellation (death, serious disease…) this insurance has a COVID term allowing you to be fully reimbursed if one of the journey participant is tested positive to COVID19 30 days before the arrival.

We also want you to know that a strict health charter has been applied in every one of our establishments.

No matter what the reason is, every cancellation should be notified to our Reservation Service in a written form (email accepted, but the cancellation is confirmed only when you receive an answer. You can also send a letter). No cancellation request will be taken by phone. Moreover, the cancellation policy applied will be the one in force at the time the cancellation is requested.

Moreover, the cancellation policy applied will be the one in force at the time the cancellation is requested.

For more informations, you can check our  general renting conditions as well as the guarantees of the cancellation insurance.

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