RENTAL TERMS AND CONDITIONS

INSCRIPTION ET MODALITÉS DE PAIEMENT

L’inscription est assortie d’un versement d’ arrhes, égal à 25 % du prix de la location.

PRE-BOOKING AND MEANS OF PAYMENT

Confirmation is accompanied by a deposit equal to 25% of the rental price.
The balance of the stay, ie the 75% remaining price is to be paid at the latest 1 month before your stay. After this period the accommodation reserves the
right to cancel the reservation.

If you have paid the deposit by credit card, it will be automatically debited when the balance payment is due (unless otherwise specified).

Si vous avez réglé les arrhes par carte, celle-ci sera automatiquement débitée à échéance pour le règlement du solde (sauf avis contraire).

PRICE

Prices include, rental of the apartment or room, bed linen, towels, water, electricity, heating, television, telephone (excluding communications) and all taxes excluding tourist taxes paid to the local authority and that must be paid on site at the beginning of your stay.
The price of the stay indicated is the price on the day of booking, taking into account the applicable VAT rates. Any change in the legal VAT rate subsequent to the booking will be refl ected in the fi nal price paid by the customer.

LATE PAYMENT PENALTIES:

In accordance with the provisions of article L.441-6 of the French Commercial Code, late payment penalties and a lump sum indemnity for collection costs are due in the event of non-payment on the day following the date of payment which is mentioned on the invoice. The rate of late payment penalties is 20% per year and compensation is €40.

RESERVATION

The reservation is fi nal when it has been confi rmed in writing by us. Additional nights to those planned will be billed in proportion to the base rate for the current period (subject to availability). In the event of a reduction in the expected duration of the stay, for any reason whatsoever, the company will under no circumstances be required to reimburse the customer the rent corresponding to this reduction.

ACCOMODATION WIHTOUT RESERVATION

The price of each night or day must be paid on site and in advance.

ARRIVAL

The customer agrees to take possession of the premises on the scheduled day and to pay the security deposit on the same day.
If these conditions are not met, the company will be entitled to re-let the apartment or room within 24 hours.
Rentals are available from 5pm onwards, however, taking possession of the room or apartment may be delayed due to circumstances beyond the establishment’s control. On the day of departure, the accommodation must be vacated by 10am.

INVENTORY

For apartments only: The customers will find on their arrival a detailed inventory of the objects and equipment of the accommodation.
Complaints concerning the inventory or the cleanliness of the rental must be submitted to reception within 24 hours of arrival.
After this period, the submitted inventory will be considered accepted by the customer.

The customer must report any breakage or deterioration that occurs during their stay.
No object

from a rental can be moved to another accommodation.
The customer will be required to reimburse the price of missing or damaged items, the cost of repairing or cleaning the premises (walls, ceilings, paintings,
sanitary facilities, household appliances, etc.) according to the estimates established by the company.

OCCUPANCY

The accommodation units rented can be exclusively used for recreational purposes. The customer will treat the rented premises and furniture with care.
We remind you that the rental indicated in the appendix of this document is for a number of people which cannot be exceeded in any case. Children aged 24 months and over are considered occupants in their own right.
For everyone’s comfort, only one child aged 0-24 months will be accepted per room with a maximum of two for the apartment. Travel cots and mattresses can be pre-booked free of charge upon request (limited quantities available).

Animaux

Pets are only allowed with our prior approval, and limited to two pets (dog/cat) per apartment and one per hotel room, regardless of the size of the animal. An additional charge will be applied. They are permitted, kept on a lead, in the communal areas of our establishments, but are forbidden in the spas, swimming pools and restaurants. Please note that cleaners or technicians cannot intervene if your pet is alone in the accommodation. We advise you not to leave your pet unattended in your accommodation as any disturbance or damage may be billed. Some establishments offer petsitting services.

CLAIMS

Any complaint, for whatever reason, which is not reported at the reception desk before the end of the stay cannot be taken into account by the supplier and
will not give rise to any compensation. The company denies all responsibility in the event of theft.

INTERIOUR RULES

For the well-being and tranquility of other guests, we ask you to respect the internal regulations of the establishment.

WISHES AND SPECIAL REQUESTS

Accommodation preferences are systematically noted for each booking. The establishments try to meet everyone’s requirements but not all requests can be met and preferences cannot be fully guaranteed.
No refund will be actioned if requests cannot be met, especially for a particular fl oor or orientation.

WELCOMING MINORS

Rentals will not be accepted if there are no adults present.
In the case of group bookings, prior authorisation must be sought from the accommodation provider. It is imperative that the establishment is able to check parental authorisations before the arrival of minors who are not accompanied by their parents or legal guardian. All documents (authorisation and identity papers for minors) must be provided by the group leader no later than one month before arrival. Minors aged between 14 and 17 years old must be accompanied by responsible adults, with a ratio of one supervisor for every 12 teenagers, and the group must be organised in such a way as to allow girls and boys to sleep in separate areas and to have individual sleeping arrangements.

CANCELLATION OR MODIFICATION OF ACCOMMODATION

A – CANCELLATION OR MODIFICATION BY THE RESIDENCE OR HOTEL

The Reservation Department automatically sends you an email confirming your reservation. However, the Balcons / Alparena group may
modify certain elements of the trip. You will then have 7 days to accept or refuse the modification of the stay. In the event of refusal, your
stay will then be fully refunded without further compensation.

B – CHANGE OF THE SERVICES AFTER YOUR BOOKING

In case of administrative closure of one of the services (swimming-pool, restaurants, shops…) due to exceptional event or decided by a competent, empowered authority :

For free services (i.e: access to the swimming-pool): no reduction on the cost of the stay will be made.
For paying services (i.e: restaurants): the service won’t be charged.

C – CANCELLATION OF ACCOMMODATION BY THE CUSTOMER

1 – Regarding accommodation:

Any cancellation entails an administrative fee of € 50 per accommodation and must be notified in writing to the Reservation Department
(email confirmed by our services or registered mail). No cancellation request can be registered by telephone. Regardless of the date on
which the cancellation occurs, the administrative costs remain with the host.

a – Full refund of sums paid (excluding administrative fees of 50 €) if the cancellation on your part is more than 30 days before the
planned date of arrival (excluding COVID provision).
b – In the event of late cancellation and as compensation, the host will keep the sums paid within the
following limits:

Between 30 and 22 days before the expected arrival: 25% of the total amount of the stay will be due
Between 21 and 15 days before the expected arrival: 50% of the total amount of the stay will be due
Between 14 and 8 days before the expected arrival: 75% of the total amount of the stay will be due
Less than 8 days before the scheduled arrival or no show: 100% of the total amount of the stay will be due

The corresponding sums cannot be transferred to another stay. Any cancellation request will be final.
During your stay: Any stay started is considered as consumed and will not give rise to any refund or credit.

2 – Regarding additional services on your written request: (email confirmed by our reservation department or registered letter)

Up to 8 days before expected arrival: full refund free of charge
Less than 7 days included before expected arrival: 100% of the amount remains due

D – CANCELLATION OF ACCOMMODATION DUE TO A LOCKDOWN

FULL REFUND GUARANTEED IN THE EVENT OF:

Closure of the chosen establishments or resort with no possibility of relocation to one of the group’s other establishments on the same date.

FULL REFUND GUARANTEED FOR ANY CANCELLATION THE DAY BEFORE YOUR STAY IN CONNECTION WITH THE PANDEMIC IN THE EVENT OF:

CONFINEMENT OF YOUR PLACE OF RESIDENCE with travel ban decreed by the authorities,
CLOSURE OF FRENCH BORDERS and/or YOUR COUNTRY OF RESIDENCE
TRAVEL RESTRICTIONS WITH OBLIGATION OF ISOLATION FOR TRAVELERS COMING FROM YOUR COUNTRY OF RESIDENCE IMPOSED BY THE FRENCH AUTHORITIES (to be applicable quarantine must be COMPULSORY and not voluntary).

THESE RESTRICTIONS MUST BE IN EFFECT THE DAY BEFORE YOUR ARRIVAL.

In the event of regulatory measures taken during your stay leading to an early return to your residence, the nights not consumed will be reimbursed.
Whatever the reason, any cancellation must be notified in writing to the Reservation Department (email confirmed by our services or registered mail). No cancellation request can be recorded by telephone.

The cancellation policy applied will be the one in force at the time the cancellation is requested.

E – GRITCHEN MULTI-RISK CANCELLATION INSURANCE WITH COVID EXTENSION

GRITCHEN cancellation insurance (cost of 4% of the rental amount and excess of € 30) covers the risks:

Serious illness, bodily injury or death, complications due to the state of pregnancy, contraindication following vaccination, redundancy, summons to a court (juror or expert), summons for adoption, summons to school or university examination, destruction of professional or private premises, theft in said premises, granting of a job or internship by Job Center, cancellation or modification of the dates of leave by the employer (deductible of 20% minimum € 30), professional transfer (deductible of 20 % min 30 €), visa refusal by the authorities of the country, serious damage to your vehicle, medical inability to practice a sport, cancellation of accompanying persons
In addition, cancellation for lack of or excess snow, late arrival (more than 24 hours), repatriation, interruption of stay, theft or breakage of sports equipment, forgetting of a personal item in the rental, vehicle of substitution.

After contacting customer services via the e-mail address service.client@hotel-alparena.com and failing a satisfactory response within one month, the customer may refer the matter to the Tourism and Travel Ombudsman using the form available on the website https://www.service-public.fr/particuliers/vosdroits/R46367 or by post to MTV, Médiation Tourisme et Voyage, BP80 303, 75823 Paris Cedex 17.

GOVERNING LAW

This contract is governed by French law. It must be applied and interpreted in accordance with this law..

DISPUTE

It is expressly agreed that any dispute concerning the performance of the present contract will fall within the jurisdiction of the LONS-LE-SAUNIER district court.

JURISDICTION CLAUSE

Any dispute relating to the formation, execution and termination of contractual obligations between the parties will be subject to the jurisdiction of the Courts of Justice of Lons-le-Saunier, France.